- Preserve call data for regulatory reasons
- Monitor employee effectiveness
- Improve the customer experience
- Train new staff with real-life case studies
Call Recording lets you track and record calls for regulatory reasons or to help your business improve its customer response.
Whether you need to record conversation for regulatory reasons or for training and development purposes, this feature preserves call data and stores recordings in the Cloud.
You can adjust your settings to suit your needs. Call Recording lets you record all calls or just inbound or outbound. You can also set your system to record automatically or on demand. Individual users can also activate recording as required.
This feature is helpful in tracking customer service and improving your business.
- Role Permissions
- Field Tracker
- Online Account Manager