Business Phone Features

Call Transfer

International Phone Call Services
Transfer calls between employees and locations quickly and simply.

Benefits overview

  • Speed up call handling
  • Answer queries faster
  • Deliver great customer service

 

Call Transfer speeds up your company’s internal call handling procedures.

With simple and quick call transfers between employees, you can reduce the amount of time callers spend on hold. You’ll also help them speak to the right person quicker, meaning their questions get answered or their issues get sorted more efficiently.

You have the option of a warm transfer where you announce the caller to the person you’re transferring to, or a cold transfer where you redirect the call straight away.

Call transfers can happen internally ‘extension to extension’ or externally ‘extension to PSTN'.

 

Related features

  • Call Forward
  • Call Park
  • Multiple Extensions