- Speed up call handling
- Answer queries faster
- Deliver great customer service
Call Transfer speeds up your company’s internal call handling procedures.
With simple and quick call transfers between employees, you can reduce the amount of time callers spend on hold. You’ll also help them speak to the right person quicker, meaning their questions get answered or their issues get sorted more efficiently.
You have the option of a warm transfer where you announce the caller to the person you’re transferring to, or a cold transfer where you redirect the call straight away.
Call transfers can happen internally ‘extension to extension’ or externally ‘extension to PSTN'.
- Call Forward
- Call Park
- Multiple Extensions