UnfiedRing business phone features

On-Hold Music

Customise what your callers listen to when waiting on-hold

Benefits overview

  • Significantly reduce hang-ups
  • Promote your services
  • Deliver special announcements
  • Address FAQs in advance
  • Customise recordings

 

On-Hold Music helps you keep callers on the line and increase customer satisfaction.

By allowing you to choose what your customers listen to when they are waiting, On-Hold Music provides a great opportunity to inform, engage and entertain a captive audience.

You can upload customised sound files that deliver marketing messages and special announcements, or you can simply play music that supports your business image.

You can also adjust your settings and recordings to provide updates on queue position, which is helpful in keeping callers committed to holding the line.

 

Related features

  • Recorded Greetings
  • Auto Attendant
  • Multi-Level Caller Menus